Policies also apply to Memberships.
- No refunds
- Exchanges for damaged OR incorrect physical products only
- no need to send back the damaged or incorrect physical products
Why no refunds?
It’s currently only me (trainerkelly) operating the whole dang Network. There are currently no refunds in order to simplify the process, prevent delayed responses to you, and ensure I can focus on what matters most: the content.
When I can hire someone to assist me with daily operations, I will revise the policy.
What can I do to help?
Anything that provides me with financial support is the quickest way. If you do not want to purchase physical products while there are no refunds, may I suggest getting a membership?
What is damaged product?
Product that has been damaged in some way. For example, crushed or broken items.
What is incorrect product?
I currently use third-party product fulfillment services in order to create and ship out product to you. On a rare occasion, they will ship out the wrong product to the wrong customer – including product I don’t even sell! You just need to e-mail me at firstname.lastname@example.org and let me know: what you were SUPPOSED to receive, what you ACTUALLY received, and provide a photo of the incorrect product. I will contact the supplier on your behalf.